FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
1. What is the exact address of the hotel?
The hotel is located at Tower B, Zhongguan Shidai Plaza, No. 4168 Liuxian Avenue, Nanshan District, Shenzhen, Guangdong, China. This prime location places you in the heart of the Xili University Town area with easy access to major attractions and business districts.
2. How do I get to the hotel from Shenzhen Bao’an International Airport?
The hotel is approximately 40-50 minutes by car from Shenzhen Bao’an International Airport. Guests can take a taxi, use ride-hailing apps, or arrange airport transfer services through the hotel concierge. Alternatively, you can take the metro to University Town Station (Line 5), which is just steps from the hotel.
3. How far is the hotel from the nearest metro station?
University Town Station on Metro Line 5 is located approximately 160 meters from the hotel, making it easily accessible within a 2-3 minute walk. This provides convenient connectivity to all major areas of Shenzhen.
4. What are the check-in and check-out times?
Standard check-in time begins at 2:00 PM, and check-out time is until 12:00 PM. However, the hotel offers flexible arrangements and express check-in/check-out services. Early check-in or late check-out may be available upon request, subject to room availability.
5. What types of rooms are available at the hotel?
The hotel offers several room categories including Deluxe Queen Rooms (32m²), Deluxe Twin Rooms (32m²), and spacious Deluxe Suites (55m²). All rooms feature apartment-style layouts with complete kitchens and bathrooms, located on floors 15 through 32.
6. Do the rooms have kitchens and cooking facilities?
Yes, all rooms feature complete kitchen facilities including large-capacity refrigerators and cooking amenities. Additionally, a shared kitchen facility is available for guests who prefer more extensive cooking options during their stay.
7. Is there a washing machine in the rooms?
Yes, a standout feature of this hotel is the integrated in-room washing machine in each accommodation. Complimentary laundry detergent is provided, making extended stays particularly convenient for all guests.
8. Is WiFi available throughout the hotel?
High-speed WiFi is available free of charge throughout the entire property, including all guest rooms, public areas, and business facilities. The connection is reliable and suitable for video conferencing and large file transfers.
9. Does the hotel have a restaurant on-site?
Yes, the hotel features the Genting Restaurant on the 37th floor, offering customized private dishes with panoramic city views. The restaurant serves authentic local cuisine and accommodates various dietary preferences. Room service is also available.
10. Is parking available at the hotel?
Yes, the hotel provides public parking facilities for guests arriving by car. Parking spaces are available on a first-come, first-served basis. Additional parking information and fees can be confirmed with the front desk upon arrival.
11. Is the hotel suitable for business travelers?
Absolutely. The hotel offers comprehensive business facilities including a business center, conference hall, fax and copy machines, and high-speed internet. The 24-hour concierge can assist with business-specific requests and arrangements.
12. Are there fitness and recreational facilities?
Yes, the hotel features a fitness center on the 37th floor for guests who want to maintain their workout routine. Additionally, KTV entertainment facilities are available for relaxation and team-building activities.
13. Is the hotel family-friendly?
Yes, the hotel is very family-friendly. The spacious apartment-style rooms provide ample space for families, and the in-room kitchen and laundry facilities make traveling with children more convenient. Nearby attractions include Shenzhen Wildlife Park and Happy Valley.
14. Are pets allowed at the hotel?
Pet policies may vary depending on room type and season. Guests traveling with pets are recommended to contact the hotel directly before booking to confirm current pet policies and any applicable fees or restrictions.
15. What payment methods are accepted?
The hotel accepts multiple payment methods including major credit cards, debit cards, and mobile payment options commonly used in China. International guests should confirm accepted payment methods when making reservations.
16. What is the cancellation policy?
Cancellation policies vary depending on the room type and rate selected at the time of booking. Generally, flexible rates allow cancellation up to 24-48 hours before check-in. Guests should review their specific booking terms or contact the hotel for detailed cancellation information.
17. Is the hotel suitable for long-term stays?
Yes, the hotel specializes in daily, monthly, and long-term stay options. The apartment-style amenities including full kitchens, washing machines, and ample storage make it ideal for extended assignments, relocation, or prolonged business projects.
18. What safety and security measures are in place?
The hotel maintains comprehensive safety standards including fire extinguishers, security systems, 24-hour monitoring, and safety deposit boxes in rooms. The property is non-smoking throughout, ensuring a healthy environment for all guests.
19. Do staff members speak English or other languages?
The hotel staff includes multilingual team members who can assist international guests. The 24-hour concierge and front desk team are trained to accommodate guests from various backgrounds and minimize communication barriers.
20. How can I contact the hotel directly?
The hotel can be reached at +86 755 86 68 10 88. The 24-hour front desk and concierge team are available to assist with reservations, special requests, local recommendations, and any questions regarding your stay at Tower B, Zhongguan Shidai Plaza, No. 4168 Liuxian Avenue, Nanshan District, Shenzhen, Guangdong, China.
Additional Guest Information
Nearby Attractions:
- Shenzhen Wildlife Park
- Happy Valley Shenzhen
- Tanglang Mountain
- Tsinghua University (Shenzhen)
- Peking University (Shenzhen)
- Harbin Institute of Technology (Shenzhen)
Transportation Hubs:
- Shenzhen North Railway Station: 15 minutes by car
- Futian CBD: 25 minutes by car
- Shenzhen Bao’an International Airport: 40-50 minutes by car
Shopping & Dining:
- Yitian Holiday Mall (adjacent)
- Zhongguan Shidai Plaza (on-site)
- Numerous restaurants within walking distance